Refund policy

Returns & Refund Policy

We have a 90-day results-based return policy, 
which means you have 90 days after receiving 
your item to request a return.

To be eligible for a return and full refund 
under our 90-Day Guarantee, the following 
conditions must be met:

1. You must have used the device as directed 
every day for the full 90-day period. 
The guarantee is results-based — it exists 
to give Arxonex the full opportunity to work 
for you. Refund requests made before the 
90-day period has been completed will not 
be accepted under this guarantee.

2. Your item must be in the condition 
received, with its original packaging, 
accessories, straps, charging cable and 
instruction manual all included.

3. You must provide your original receipt 
or proof of purchase.

4. Proof of usage must be provided. Visual evidence of usage during a 90 day period must be provided.

5. Refund requests must be submitted by 
email to support@arxonex.com. Items sent 
back without first requesting a return 
will not be accepted.

Please note that return shipping costs 
are the responsibility of the customer 
unless the item arrives damaged or 
defective.

Damages and Issues
Please inspect your order upon reception 
and contact us immediately at 
support@arxonex.com if the item is 
defective, damaged or if you received 
the wrong item. We will evaluate the 
issue and make it right.

Exchanges
The fastest way to exchange your item 
is to return it once accepted and make 
a separate purchase for the new item.

Refunds
Once we have received and inspected your 
return we will notify you whether your 
refund has been approved. If approved 
you will be automatically refunded to 
your original payment method within 
10 business days. Please allow additional 
time for your bank or credit card company 
to process the refund.

If more than 15 business days have passed 
since your refund was approved please 
contact us at support@arxonex.com.